Refund policy

Refund & Return Policy

Thank you for shopping with Prime Shop. If you are not completely satisfied with your purchase, we are here to help.

Customers may request a return within 30 days of receiving the item.

To be eligible for a return, the item must:

Items that have been opened, used, or damaged by the customer are not eligible for return.

All approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.

Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved, your refund will be processed and issued to your original payment method.

Please allow several business days for the refund to appear in your account depending on your payment provider.

If you receive a product with quality issues or damage, please contact us immediately at:

Please include your order number and photos of the issue so we can assist you as quickly as possible.