Shipping policy
Shipping Time
Shipping times vary depending on the destination and carrier. Most orders are delivered within 5–10 business days after shipment.
Please note that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Fees
Shipping costs are calculated at checkout based on the destination, shipping method, and order size.
Tracking Information
Once your order has shipped, you will receive a tracking number via email so you can track your shipment.
Incorrect Address
Please ensure your shipping address is correct before placing your order. Prime Shop is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at:
Please include your order number and photos (if applicable) so we can assist you quickly.